MobileIron is a Mobile Device Manger (MDM) and form of Virtual Private Network (VPN) that can be installed on smartphones and tablets to facilitate access to Health System Technology Services (HSCS) email and some clinical applications (EPIC and PACS). MobileIron on your mobile device also lets it automatically connect to UVa clinical WiFi networks hscs-wireless in the hospital and clinics.

 MobileIron – What installing it means for your device

Using a Mobile Device Manager (MDM) like MobileIron does adjust some security settings and imposes some constraints on your phone/tablet that you should be aware of:
  • MobileIron requires your device have a passcode with a timeout for inactivity.
  • Your device passcode must be changed when your health system password must be changed – every 60 days.
  • Health System data on your device will be encrypted by MobileIron on your device.
  • MobileIron Device Manager allows Health System IT to purge your device of Health System/Medical Center data (not your personal data, contacts, etc.). This is only done in isolated cases as needed. For example, the loss or theft of the device, withdrawl from medical school, etc.)
  • MobileIron requires turning on Location Services on your mobile device.
More information on MobileIron’s device management can be found here –

Requesting MobileIron

During orientation, MobileIron is requested by all SOM students. Should you need to make another request (lost/change in device, re-install, etc.), students can initiate this process by signing a “Mobile Device Agreement”.

  • Complete a Mobile Device Agreement at this link:
  • Watch your Health System email for the most recent installation instructions from Health System IT.
  • Install the software on your mobile device.
  • If you have configured Mobile Iron successfully and still can’t connect to your newly configured health system email account, most likely your email account was incorrectly updated after you completed the mobile device agreement and you will need to contact the HIT help desk to enable this feature for your account.
The installation does include additional HIT applications to facilitate connectivity to HIT resources like EPIC, PACS, f5 Edge Client, etc.

Notes for completing the Mobile Device Agreement:

  • User Information – most of this should be pre-filled for you from the health system directory. Use your health system email address – <> for delivery of the installation instructions.
  • Department – choose “School of Medicine.”
  • Building – choose “Claude Moore Medical Education”.
  • Floor – choose the 3rd floor (location for the Student Affairs office.)
  • Type of request – new agreement or additional device if this is not your first.
  • Device type as appropriate – iPhone, iPad, Droid.
  • Acknowledge that you have read and understand the agreement and the associated policies.

For the curious among you, more information is available:

Requesting and Installing MobileIron

Re-installing MobileIron

If you get an additional device, or a replacement one, much of the process for installing MobileIron is the same:
  1. Complete a new Mobile Device Agreement for an additional device.
  2. Watch your Health System email for the most recent installation instructions from Health System IT.
  3. Install the software on your new mobile device by following those emailed instructions.
The HIT Help Desk is your best resource for working through individual problems with MobileIron. Their contact information for the HIT Help Desk is below: