Health system VPNs and VPN Tokens

Most of the time, SOM students access clinical applications from workstations provided by the Health System Technology Services (HSTS) department in the clinical setting. For various reasons (too few computers available, midday patient updates, preparation for pre-rounding,) students find it convenient to use clinical applications from a laptop or a tablet. To do so, you need a Virtual Private Network (VPN) Token and depending on the system, possibly VPN software.

  • A VPN Token is a hardware device or software program that is unique and registered to you. It generates one-use numbers used as a second factor of authentication at login for many clinical information systems. Essentially a key required to use the following.
  • VPN Software programs like F5 Edge, Big-IP Edge, and Citrix Receiver are installed on your computing devices to make a secure connection to clinical systems.

More info on requesting a VPN Token – The critical information here is that your request takes time to process and approve during regular business hours.

More info on installing & using a VPN Token on your mobile device –

Using a VPN Token – MobilePASS

VPN Software can be downloaded from here:

To install the BigEdge VPN for Windows: Windows VPN Instructions

To install the BigEdge VPN for MacOS: Mac VPN Instructions

To access Epic:

Written Epic instructions for Windows: Accessing Epic Remotely From a Windows PC Also see Epic Remote Access Windows, below.

Written Epic instructions for MacOS: Accessing Epic Remotely From a Mac. Also see the Epic Remote Access – Mac video presentation, below.

Written Epic instructions for iPad: VPN and Epic Access On the iPad. Also see iOS VPN and Epic video presentation, below.

Remote EPIC access in Windows


Remote EPIC access on a Mac

Remote EPIC access in iOS (iPhone or iPad)

Remote PACS access

For additional assistance, please contact the HSTS Help Desk via the following:
Phone: 434-924-5334