Health system VPNs and VPN Tokens

Most of the time, SOM students access clinical applications from workstations provided by the Health System Technology Services (HSTS) department in the clinical setting. For various reasons (too few computers available, midday patient updates, preparation for pre-rounding,) students find it convenient to use clinical applications from a laptop or a tablet. To do so, you need a Virtual Private Network (VPN) Token and depending on the system, possibly VPN software.

  • A VPN Token is a hardware device or software program that is unique and registered to you. It generates one-use numbers used as a second factor of authentication at login for many clinical information systems. Essentially a key required to use the following.
  • VPN Software programs like F5 Edge, Big-IP Edge, and Citrix Receiver are installed on your computing devices to make a secure connection to clinical systems.

More info on requesting a VPN Token The critical information here is that your request takes time to process and approve during regular business hours.

More info on installing and using your VPN Token on your mobile device.

Using a VPN Token – MobilePASS

VPN Software can be downloaded from here:


Install VPN: Windows VPN Instructions

Documentation: Accessing Epic Remotely From a Windows PC

Video: Epic Remote Access Windows


Install VPN: Mac VPN Instructions

Documentation: Accessing Epic Remotely From a Mac.

Video:  Epic Remote Access – Mac


Documentation: VPN and Epic Access On the iPad.

Video:  iOS VPN and Epic

For additional assistance, please contact the HSTS Help Desk via the following:

Phone: 434-924-5334