Computing, Applications, and Support Services
Help Line
Pager: 434-982-3500 pic 1902 (dial 500 then the pic # if calling from a UVA phone).
Normal Working Hours (Mon-Fri from 0800-1700)
Limited On-Site Support Hours (0700-0800) and (1700-1800)
After-Hours (Mon-Fri from 1800-0700, Weekends and Holidays)
Non-Urgent Issues
Please complete a “trouble ticket“ for any non-urgent concerns. Your issue will be addressed by the Applications team on the next business day.
OR
Email: RAD1902@hscmail.mcc.virginia.edu
Urgent Issues
Systems issues (PACS, Powerscribe, etc.): Pager: 434-982-3500 pic 1902 (dial 500 then the pic # if calling from a UVA phone). 1902 will be forwarded to 906-5682 after 1800 and user will receive a response within 15 minutes from the assigned on-call team member.
Note: In the event of an after-hours emergency, the On-Call representative should be contacted immediately. If there is no response after 15 minutes, another attempt is to be made. If after another 15 minutes there is still no response, the caller should then notify the Radiology IT Manager or the Vice-Chair of Informatics (contact info listed below).
If no response from the Vice-Chair of Informatics or the Radiology IT Manager, please contact the radiology front Desk, 434-924-9400.
Application Specialists
Powerscribe
Sharon Kuhns, smk3s@hscmail.mcc.virginia.edu
Phone: 434-982-3435
Epic Credentialed Trainer
Nathan Adams, nea2n@hscmail.mcc.virginia.edu
Phone: 434-243-5038
Pager: 434-982-3500 pic 3817 (dial 500 then the pic # if calling from a UVA phone)
MagView
Richard Cubbage, rsc2p@hscmail.mcc.virginia.edu
Phone: 434-243-5014
Information Systems Team
Vice-Chair of Informatics
Christopher “Cree” Gaskin, M.D., cmg9s@hscmail.mcc.virginia.edu
Phone: 434-243-6410
Pager: 434-982-3500 pic 3088 (dial 500 then the pic # if calling from a UVA phone)
Director of Informatics and Support Services
Vacant
Radiology IT Manager
Cloe Webb, rcw9r@hscmail.mcc.virginia.edu
Phone: 434-924-1145
Mobile: 434-760-3819
Help Desk/IS Support Supervisor
Daren Rodgers, dsr5y@hscmail.mcc.virginia.edu
Phone (Desk): 434-297-4431
Phone (Mobile): 434-760-3419
Help Desk Analyst
Kenny Lawless, kwl2s@hscmail.virginia.edu
Phone: 434-760-3815
Page: 1902 for PC assistance
PC Tech Support
Chuck Mays, cgm8x@hscmail.mcc.virginia.edu
Phone: 434-982-6226
Page: 1902 for PC assistance
Jeremy Brown, jb7bb@hscmail.mcc.virginia.edu
Page: 1902 for PC assistance
George Holden, gh7r@hscmail.mcc.virgina.edu
Phone: 434-924-0857
Page: 1902 for PC assistance
Clinical Support (PACS, Powerscribe, Dicom, Magview, HL7, Interfaces, Server Management, Provisioning, etc.)
Systems Engineers
Chris Moore, cdm6b@hscmail.mcc.virginia.edu
Phone: 434-981-3847
James Jenkins, jaj5z@hscmail.mcc.virginia.edu
Phone: 434-924-2176
Bobby Skeens, rbs3z@hscmail.mcc.virginia.edu
Phone: 434-243-0678
Mobile: 434-531-4187
Support Services
Manager of Support Services
Dave Roberts, dlr4x@hscmail.mcc.virginia.edu
Phone: 434-982-6346
Radiology Reception
Main Desk
Hours of operation (24 hours, 7 days a week)
Phone 434-924-9400
Scheduling Hours of operation (Mon-Fri 8am – 5pm)
Phone: 434-243-6888 or 434-243-0321
Supervisor Denise Salzman, dgs@hscmail.mcc.virginia.edu
Phone: 434-445-7227
Image Management
Main Desk
Hours of operation (24 hours, 7 days a week)
Phone: 434-243-6700, option 1
Supervisor
Michael Dillard, mad7h@hscmail.mcc.virginia.edu
Phone: 434-924-0012
Reading Rooms
Hours of operation (Mon – Fri 0630 – 1900, Sat/Sun/Holidays 0700 – 1200)
Supervisor
Angela Fitzgerald, adf3b@virginia.edu
Office# 243-8313
Concierge
Dana Hoffman, dnh4e@virginia.edu
434-243-6774
Neuro Reading Room
T.C. Clark, mgc8t@virginia.edu
434-982-3432
Body Reading Room
Jordain Webb, jw7xg@virginia.edu
434-924-9331
MSK Reading Room
Wanda Vickers, whh@virignia.edu
434-982-2526
Flouro Reading Room
Dana Hoffman, dnh4e@virginia.edu
434-924-9358
Weekend RRC
Sophia Blair, stb3d@virginia.edu
434-243-6774
Coverage RRC
Ginger Fitzgerald, glm2u@virginia.edu
434-243-6774