Computing, Applications, and Support Services

Help Line

Pager: 434-982-3500 pic 1902 (dial 500 then the pic # if calling from a UVA phone).

Normal Working Hours (Mon-Fri from 0800-1700)
Limited On-Site Support Hours (0700-0800) and (1700-1800)
After-Hours (Mon-Fri from 1800-0700, Weekends and Holidays)


Non-Urgent Issues

Please complete a trouble ticket for any non-urgent concerns. Your issue will be addressed by the Applications team on the next business day.

OR

Email: RAD1902@hscmail.mcc.virginia.edu

Urgent Issues

Systems issues (PACS, Powerscribe, etc.): Pager: 434-982-3500 pic 1902 (dial 500 then the pic # if calling from a UVA phone). 1902 will be forwarded to 906-5682 after 1800 and user will receive a response within 15 minutes from the assigned on-call team member.

Note: In the event of an after-hours emergency, the On-Call representative should be contacted immediately. If there is no response after 15 minutes, another attempt is to be made. If after another 15 minutes there is still no response, the caller should then notify the Radiology IT Manager or the Vice-Chair of Informatics (contact info listed below).

If no response from the Vice-Chair of Informatics or the Radiology IT Manager, please contact the radiology front Desk, 434-924-9400.

Application Specialists

Powerscribe

Sharon Kuhns, smk3s@hscmail.mcc.virginia.edu
Phone: 434-982-3435

Epic Credentialed Trainer

Nathan Adams, nea2n@hscmail.mcc.virginia.edu
Phone: 434-243-5038
Pager: 434-982-3500 pic 3817 (dial 500 then the pic # if calling from a UVA phone)

MagView

Richard Cubbage, rsc2p@hscmail.mcc.virginia.edu
Phone: 434-243-5014

Information Systems Team

Vice-Chair of Informatics

Christopher “Cree” Gaskin, M.D., cmg9s@hscmail.mcc.virginia.edu
Phone: 434-243-6410
Pager: 434-982-3500 pic 3088 (dial 500 then the pic # if calling from a UVA phone)

Director of Informatics and Support Services

Vacant

Radiology IT Manager

Bob Webb, rcw9r@hscmail.mcc.virginia.edu
Phone: 434-924-1145
Mobile: 434-760-3819

Help Desk/IS Support Supervisor

Daren Rodgers, dsr5y@hscmail.mcc.virginia.edu
Phone (Desk): 434-297-4431
Phone (Mobile): 434-760-3419

Help Desk Analyst

Kenny Lawless, kwl2s@hscmail.virginia.edu
Phone: 434-760-3815
Page: 1902 for PC assistance

PC Tech Support

Chuck Mays, cgm8x@hscmail.mcc.virginia.edu
Phone: 434-982-6226
Page: 1902 for PC assistance

Jeremy Brown, jb7bb@hscmail.mcc.virginia.edu
Page: 1902 for PC assistance

George Holden, gh7r@hscmail.mcc.virgina.edu
Phone: 434-924-0857
Page: 1902 for PC assistance

Clinical Support (PACS, Powerscribe, Dicom, Magview, HL7, Interfaces, Server Management, Provisioning, etc.)

Systems Engineers

Chris Moore, cdm6b@hscmail.mcc.virginia.edu
Phone: 434-981-3847

James Jenkins, jaj5z@hscmail.mcc.virginia.edu
Phone: 434-924-2176

Bobby Skeens, rbs3z@hscmail.mcc.virginia.edu
Phone: 434-243-0678
Mobile: 434-531-4187

Support Services

Manager of Support Services
Dave Roberts, dlr4x@hscmail.mcc.virginia.edu
Phone: 434-982-6346

Radiology Reception

Main Desk
Hours of operation (24 hours, 7 days a week)
Phone 434-924-9400

Scheduling Hours of operation (Mon-Fri 8am – 5pm)
Phone: 434-243-6888 or 434-243-0321

Supervisor Denise Salzman, dgs@hscmail.mcc.virginia.edu
Phone: 434-445-7227

Image Management

Main Desk
Hours of operation (24 hours, 7 days a week)
Phone: 434-243-6700, option 1

Supervisor
Michael Dillard, mad7h@hscmail.mcc.virginia.edu
Phone: 434-924-0012

Reading Rooms

Hours of operation (Mon – Fri 0630 – 1900, Sat/Sun/Holidays 0700 – 1200)

Supervisor
Angela Fitzgerald, adf3b@virginia.edu
Office# 243-8313

Concierge
Dana Hoffman, dnh4e@virginia.edu
434-243-6774

Neuro Reading Room
T.C. Clark, mgc8t@virginia.edu
434-982-3432

Body Reading Room
Jordain Webb, jw7xg@virginia.edu
434-924-9331

MSK Reading Room
Wanda Vickers, whh@virignia.edu
434-982-2526

Flouro Reading Room
Dana Hoffman, dnh4e@virginia.edu
434-924-9358

Weekend RRC
Sophia Blair, stb3d@virginia.edu
434-243-6774

Coverage RRC
Ginger Fitzgerald, glm2u@virginia.edu
434-243-6774