The BeSmart program assists in building our continuous improvement culture through the use of Lean methodology. Lean emphasizes focus on the customer and the reduction of non-value added activities. The Process Excellence Coaches provide Lean training and coaching for individuals and teams.

BeSmart helps foster an environment where everyone feels comfortable and confident to evaluate current processes, identify opportunities for improvement and move toward implementing solutions.

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“With the guidance of the Continuous Improvement team, we have been able to create standardized processes that regularly occur within timeframes that were previously considered absurd.”

-Allison H.


Services Provided

The BeSmart team provides a range of Lean training and coaching services for teams as well as individuals within the Department of Medicine.

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UVA BeSmart logo (blue check mark within orange circle), Accountability to Excellence