Assisted services may be requested as follows:
9am – 5pm Monday, Wednesday and Friday.
9am – 6:30pm Tuesday and Thursday
On all instruments, users are charged from the beginning of their reservation time. This means that if you are late you will be charged for the time between your scheduled start and your actual arrival.
No-shows will incur usage fees for the entire reservation, including assistance (if requested).
Cancellation deadlines are three full working days before the start of any sorting appointment and assisted appointments, and one full working day before any other Flow Core appointment or you will be charged. You must cancel your appointment by email before these deadlines.
Cancellations made after the deadlines are considered late and may incur full usage fees, like a no-show. If someone else schedules and uses your canceled time, you will not be charged for that time. If no one else schedules or uses the time slot, you will be charged full usage fees for your late cancellation.
Instrument/Equipment Damage and Misuse
Any instrument/equipment damages from negligence or misuse resulting in extended instrument downtime and/or need for outside service will incur full cost of repair.
Facility users are billed every month for hourly usage.
Hours of Operation
9 am – 5:00 pm Monday, Wednesday and Friday
9 am – 6:30 pm Tuesday and Thursday
After Hours Access
Trained and experienced users who have accumulated 20 hours of usage during normal business hours may also request use of the instruments outside of the Core’s staffed hours. They must pass a competency exam and sign the policies & procedures for after hours document.