Weekend exam support

Students take interim and summative exams on weekends using the online testing system. The exam schedule defines when you can open the exam – typically Friday at 12pm thru Sunday at 1pm.

Technical issues while taking an exam

Most commonly your browser freezes, you get kicked out of browser, pages won’t render, super slow.

• Take note of the time and Quit/close your internet browser to exit the online testing system. Know that your exam timer continues to run.
• Restart your internet browser w/a single tab and navigate back to the testing system.
• If time permits, clear your browser’s data (history/cache/cookies).
• Take a moment to estimate how much time you think that you lost.
• If you can, please continue with the exam.
• If you cannot continue, please send an email to mededweb@virginia.edu explaining what happened and how much time was lost.
• If the difficulties were consequential and you would like additional time to return to the exam, DO NOT view your exam feedback/answers after submitting the exam. We cannot re-open and/or give additional time to return to the exam if you have seen the answers.
• After you submit your exam, send an email to mededweb@virginia.edu explaining what happened and how much time was lost.
• Wait for Med Ed Tech to reply. We will review the system logs and likely need to discuss with the system leader or faculty member.

How it works – technical support on the weekend

1. On exam weekends, we monitor the mededweb@virginia.edu inbox at least once each hour between 9am and 5pm looking for email from students.
2. The Online Testing System keeps copious logs on your interactions (question navigation, clicks, time stamps, etc.) so tech support should be able to see the issues that you describe to us in your email.
3. Med Ed Technology staff will reply via email unless you tell us otherwise (phone, text, etc). If you raise an issue after 5pm, please be patient as it may be 9am before you hear from us.
4.  Most issues will require the approval of the on-call faculty member. So, please be patient as we contact them.