Email – Two accounts
Academic – @virginia.edu
Your email address for this account is <userid>@virginia.edu . It is a Microsoft 365 Outlook account that you can read about here.
To access this email use the Outlook web client at https://outlook.office365.com/mail/ Instructions for how to setup an email client for a laptop or mobile device can be found under the heading “Email Clients & Mobile.” – here
Pretty straight forward, but if you need help:
- Email: 4help@virginia.edu
- Phone: 434-924-4357
- URL: https://in.virginia.edu/helpdesk
Health System – @uvahealth.org
Also a Microsoft 365 Outlook account and your email address for this account is <userid>@uvahealth.org . To access this email use the Outlook web client at https://outlook.office365.com/uvahealth.org and use your Health System email/password.
For security and safeguards of Protected Health Information (PHI) UVA Health has implemented a couple of security restrictions to be aware of :
- You can view attachments in the web client, but you are prohibited from downloading attachments ***.
- You can forward individual emails to another account-assuming no sensitive information. You can NOT automate email forwarding.
*** When connected to hscs-wireless, you can view and save email attachments to OneDrive.
If you prefer a separate email client: you can install Outlook, connect to the hscsc-wireless network to configure, and subsequently use it to overcome the security restriction for downloading attachments. To access your health system email using the desktop app from home or on academic networks you will need to run the Health System VPN.
Health System Email on your mobile device
Per Health System policy, you will need to install a mobile device manager called “MobileIron” (being renamed to Ivanti) to receive email on your device. In order to access operating system-specific instructions, you’ll need to login with your ID and Health System password.
https://hit.healthsystem.virginia.edu/departments/mobile-device-technologies/
Short tangent – we DO NOT recommend using MobileIron with your Mac, only with your mobile device!
The only email client that is supported is the Outlook app
Need help with health system email?
- Phone: 434-924-5334
- URL: https://hit.healthsystem.virginia.edu/help-desk/