Email – Two accounts

Academic – @virginia.edu

It is a Microsoft 365 Outlook account and your email address <userid>@virginia.edu. To access this email use the Outlook web client and login with your academic email and password.

Instructions for how to setup an email client for a laptop or mobile device can be found on the ITS webpages for Outlook Email under the heading “Email Clients & Mobile.”

More information from the university on academic email/Outlook – https://in.virginia.edu/outlook

Pretty straight forward, but if you need help:

• Email: 4help@virginia.edu
• Phone: 434-924-4357
• URL: https://in.virginia.edu/helpdesk

UVA Health – @uvahealth.org

Also a Microsoft 365 Outlook account and your email address for this account is <userid>@uvahealth.org . To access this email use the Outlook web client and login with  your UVA Health email address and password.

For security and safeguards of Protected Health Information (PHI) UVA Health has implemented a couple of security restrictions to be aware of :

• You can NOT automate email forwarding. However, you can forward individual emails to another account-assuming that the email does not contain sensitive information. 
• When using the Outlook web client/browser, you can view attachments, but you are  prohibited from downloading attachments ***.

Logging into or switching between the Academic and UVA Health instances of your email in the same browser session often trips error messages. We recommend using different browser sessions to access the Outlook web client email accounts simultaneously on your computer.

The Microsoft Outlook app provides a fully functional email client for UVA Health System email on your mobile device, but you will need to follow the Mobile Application Management instructions from UVA Health IT. Please note that as students you are already been granted access, so you will NOT need to fill out the form on the top of the page, just follow the instructions below it.

Need help with UVA health system email?

• Phone: 434-924-5334
• URL: https://hit.healthsystem.virginia.edu/help-desk/

Using email clients other than the Outlook web client

If you prefer a locally installed email application on your laptop, Microsoft Outlook is the only supported email application and you can configure Outlook to access both your academic and UVA Health email accounts. Using Microsoft Outlook will allow you to overcome the security restriction for downloading attachments from your UVA Health email account. You can download Microsoft Outlook software from the Microsoft Office 365 website.  When configuring Microsoft Outlook to access your UVA Health email account, connect to the hscs-wireless WiFi network. To access your UVA Health email using the desktop app from home or on academic networks you will need to run the Health System VPN.

Recommendation for email access

The Outlook web client is the most straightforward and reliable way to access both academic and health email, as long as you keep the two in separate browsers. During the pre-clerkship phase, students are expected to check their academic email regularly, and their health email at least once daily. The volume of UVA Health email will increase during the clerkship and post-clerkship phases, so you want to consider installing and using Microsoft Outlook for your UVA Health email.