Email – Two accounts

Academic – @virginia.edu

Your email address for this account is <userid>@virginia.edu . It is a Microsoft 365 Outlook account. To access this email use the Outlook web client at https://outlook.office365.com/mail/ and login with your academic email and password.

Instructions for how to setup an email client for a laptop or mobile device can be found under the heading “Email Clients & Mobile.” – here.

More information from the university on Outlook – https://in.virginia.edu/outlook

Pretty straight forward, but if you need help:

• Email: 4help@virginia.edu
• Phone: 434-924-4357
• URL: https://in.virginia.edu/helpdesk

Health System – @uvahealth.org

Also a Microsoft 365 Outlook account and your email address for this account is <userid>@uvahealth.org . To access this email use the Outlook web client at https://outlook.office365.com/uvahealth.org and use your Health System email/password.

For security and safeguards of Protected Health Information (PHI) UVA Health has implemented a couple of security restrictions to be aware of :

• You can view attachments in the web client, but you are  prohibited from downloading attachments ***.
• You can forward individual emails to another account-assuming no sensitive information. You can NOT automate email forwarding.

*** When connected to hscs-wireless, you can view and save email attachments to OneDrive.

If you prefer a separate email client: you can install Outlook on your laptop, connect to the hscsc-wireless network to configure, and subsequently use it to overcome the security restriction for downloading attachments. To access your health system email using the desktop app from home or on academic networks you will need to run the Health System VPN.

Health System Email on your mobile device

Using the Outlook web client in a browser on your mobile device has the same limitations as listed above. To get a fully functional email client, Health System policy requires:

• The Microsoft Outlook app
• The mobile device manager called “MobileIron” (being renamed to Ivanti) to receive email on your device.

Installing MobileIron/Ivanti has some caveats that you should consider. More information here

Should you choose to proceed, here are the instructions for installing the Microsoft Outlook app.

Need help with health system email?

• Phone: 434-924-5334
• URL: https://hit.healthsystem.virginia.edu/help-desk/